We want you to be as productive as possible with your ShopBot CNC. That’s why we’re committed to providing you with outstanding ongoing support – no matter what the application.
We try to answer technical support requests within a few hours - including evenings, weekends and holidays; and we have an experienced tech support team ready to help with problems or questions about CNC cutting and machining.
If you have a question or issue with your tool, fill out our tech support request form. Be sure to include as much information as possible about your issue and how to best contact you. One of our support techs will be in touch with you as soon as possible.
NEW! Our interactive Technical Q&A is knowledge resource containing important information you need to run your tool. Built on actual questions from actual customers, you can search for an answer by keyword, phrase, or question and share your knowledge with other ShopBotters.
ShopBot Docs is an extensive repository containing specific assembly manuals, software docs, electrical requirements, accessories, upgrade information, troubleshooting, and maintenance information for every ShopBot tool.
ShopBot CNC Training Classes are offered in a variety of formats, and are aimed at ShopBotters of every skill level. Travel to ShopBot for a live training session, attend a regional training, or schedule at your location. In addition, we offer FREE live and archived online webinars and crossover training to help you make great things with your ShopBot.
The ShopBot Forum is a wealth of knowledge we’ve grown organically from over two decades of faithful customers. If you have a question or opinion regarding tools, methods, practices, or anything else ShopBot, the forum is one of the most robust online CNC resources available. Register and get posting today!
ShopBot Tools, Inc.
3333-B Industrial Drive
Durham, NC 27704
Monday–Friday: 9am–5pm EST
After Hours Tech Support
Monday–Friday: 5pm–9pm EST
Saturday–Sunday: 8am–9pm EST
ShopBot Tools, Inc. is closed New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the following Friday, and Christmas Eve and Christmas Day.
Outside of normal office hours, we regularly check for support requests, email and phone messages. To make sure we can get back to you as soon as possible, leave a phone number or return email address where you will be available.