Technical Q & A
The software will not work on Mac or Linux machine unless running a Windows OS on Parallels.
FabMo (coming out 2016-2017) will be browser based and thus will work on any OS.
Windows/XP or higher (7 or Higher HIGHLY Recommended as XP can have driver issues that are unresolvable)
Dual core or higher Pentium processor
Minimum of 4GB RAM (6GB HIGHLY preferred).
2 USB ports: USB 2.0 ports required. USB 3.0 ports have a blue tongue in them and will not work appropriately.
“Language setting” of PC must be U.S. English; can be English for the user only as long as the user has Admin privileges.
Adobe Reader, Foxit Reader or another PDF reader is required for displaying “Help” in the ShopBot and design software. The current version of Adobe Reader is available on the ShopBot Installation CD or from the web (free).
Buy a PC that does not have windows on it, buy a version of windows from Microsoft and install it clean. If it has windows already, remove it and clean installing windows. PCs off the shelf will have programs on them that will cause interrupts. Here is a clean install guide: https://www.cnet.com/how-to/clean-install-windows-10/
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ShopBot Tools, Inc.
3333-B Industrial Drive
Durham, NC 27704
Monday–Friday: 9am–5pm EST
After Hours Tech Support
Monday–Friday: 5pm–9pm EST
Saturday–Sunday: 8am–9pm EST
ShopBot Tools, Inc. is closed New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the following Friday, and Christmas Eve and Christmas Day.
Outside of normal office hours, we regularly check for support requests, email and phone messages. To make sure we can get back to you as soon as possible, leave a phone number or return email address where you will be available.